Reference

How mratm888 Handles Your Personal Information

We built this policy to be straightforward — no legal maze, no buried clauses. When you open an account, use Touch 'n Go eWallet, Boost or GrabPay to fund your wallet, or browse on mobile, this page tells you exactly what we collect and…

No data sold to third partiesAccount data secured end-to-endYou can request your data any timeCookie controls in your account settingsLocal law compliance for Malaysia
mratm888 How mratm888 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Every layer of data we hold is protected through a combination of technical controls and strict internal access rules. Your account password is hashed — we cannot read it, only reset it. Session tokens expire automatically when you close the browser or app. Cookies are used to keep your lobby state, remember your preferred language, and track which page referred you to us. You can manage non-essential cookies from the settings panel without logging out.

Encrypted Storage

Personal details and payment reference numbers are stored with encryption. Staff access to raw account data is logged and restricted to authorised roles only.

Cookie Management

Essential cookies keep your session alive. Non-essential cookies — analytics and preferences — can be switched off from the cookie settings panel in your account at any time.

Data Retention Rules

Active account data stays on file while your account is open. After account closure, we keep only what Malaysian regulations require, then delete it permanently.

Third-Party Sharing

We do not sell your data. Payment processors like Touch 'n Go eWallet, Boost and GrabPay receive only the transaction reference needed to complete your transfer — nothing more.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data, a request to download your account history, or a correction to your personal details — our support team handles all of it. Reach out through live chat on the site, by email, or via the in-account help form. We aim to respond to data-related requests within three working days of receipt.

Live Chat Open the chat icon on any page. Describe your data request and an agent will pull your record and confirm what we hold.
Email Support Send your request to our support address listed in your account dashboard. Include your registered email so we can verify your identity quickly.
In-Account Help Form Log in, head to Account Settings, and select the Privacy Request option. Your submission goes directly to the data-handling team.

Common Questions About Your Privacy on mratm888

These are the questions we get most often about how your personal information is handled. If something isn't covered here, the support team is a live chat message away.

We collect your name, email, contact number and identification for verification. Payment references from Touch 'n Go eWallet, Boost or GrabPay are logged for transaction reconciliation only.

Yes. Submit a data access request through the in-account Privacy Request form or via live chat. We respond within three working days and send a summary to your registered email.

We do not sell or share your data for marketing. Payment processors receive only the minimum transaction detail required to complete your deposit or withdrawal — nothing additional.

We retain only what Malaysian regulations require after closure. Once that period ends, your personal details and transaction records are permanently deleted from our systems.

Essential cookies keep your session running. Analytics and preference cookies are non-essential — you can switch them off anytime in the cookie settings panel inside your account.

Log in, go to Account Settings, and update your contact details directly. For name or ID corrections, send a request via live chat and our team will verify and update it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.