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Terms Conditions That Actually Make Sense

Before you fund your account or place a single bet, these Terms & Conditions set out exactly what we expect from you and what you can expect from us.

Account eligibility by local lawWallet & payment rulesAccount suspension termsDispute resolution processPrivacy & data rights

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What These Terms Cover and How They Apply

mratm888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply to every account opened on mratm888 and govern all activity within your account — including deposits via Touch 'n Go eWallet, Boost, and GrabPay, withdrawals processed through DuitNow or FPX, and any sports or game wagers placed on the platform. Access

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to and use of this platform depends on local law and is available only where local law permits. By creating an account, you confirm you are eligible under the laws of your jurisdiction and that all funds used are from a lawful source. We may update
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these terms at any time; we will flag material changes on the site, and continued use of your account after that point means you accept the revised version. Where a section of these terms conflicts with local legal requirements in Malaysia, the local requirement takes precedence.
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Account holders in Shah Alam and across Malaysia are subject to the same set of terms without regional variation. If you disagree with any clause, you should stop using your account and contact our support team to close it cleanly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These Terms & Conditions are not just rules for you — they carry obligations for us too. Here is how we act on those obligations across the four areas that matter most to your account.

Data Handling

We collect only what is needed to run your account and process payments via Touch 'n Go eWallet, Boost, or GrabPay. We do not sell your personal data to third parties outside the payment and verification process.

Account Security

Your account is protected by password and OTP verification at login. If we detect unusual activity — such as a new device login or a large DuitNow withdrawal — we may hold the action pending a confirmation step.

Data Retention

We keep account and transaction records for as long as required under applicable law in Malaysia. You may request a summary of data held on your account by contacting support in writing via the portal.

Requesting Changes

If you believe a term was applied incorrectly to your account, submit a written dispute via the Account Help portal. We will review it and respond with a reasoned decision within a reasonable period.

TERMS QUERIES HANDLED

How to Reach Us About These Terms

Got a question about a specific clause, or need to flag a concern about how these Terms & Conditions were applied to your account? Our support team can clarify, escalate or document your query. Use the channel that suits you — all three routes go to the same team.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our Terms & Conditions work in practice. If yours is not here, live chat is the quickest path to an answer.

Yes. Every deposit and withdrawal method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — is subject to the same account terms. Payment-specific processing rules are listed in the Payments section of your account dashboard.

We reserve the right to update the terms at any time. When the change is material, we will flag it on the site. Continuing to use your account after a change is published means you accept the updated version.

Depending on severity, we may restrict your account, suspend it, or close it entirely. Any balance remaining after verified checks will be returned to your withdrawal wallet where permitted by the terms.

Log in and go to Account Help, then submit a written dispute. Include the relevant clause and the action you are disputing. We will issue a documented decision. Live chat can guide you through the steps.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using this platform is lawful in your jurisdiction before opening or funding an account.

We retain account and transaction data for as long as required by applicable law. You can request a summary of what we hold by contacting our support team in writing through the Account Help portal.

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